Help & support
Support center
Technical help for machines, orders and services. Chat live, open a ticket, or find a quick answer below.
Support ticket
Submit a support request
When live chat isn’t available, open a ticket. You’ll receive a ticket number by email, like HWS-2026-000123.
FAQ
Frequently asked questions
General
Where are you located?
Our workshop is at Wega West, Thummodara, Sri Lanka. Please call ahead to arrange a visit.
Orders & quotes
How do I get a quotation?
Use the Request a Quote form and attach any drawings, photos or measurements. We usually reply within one business day.
Projects
Do you provide installation and training for machines?
Yes. Machines are supplied with installation, operator training and after-sales support from our engineering team.
Services
Can you work from a sketch or photo?
Yes. Our design team can turn sketches, photos or samples into production-ready CAD drawings.
Support
How do I get technical support?
Start a live chat, open a ticket in the Support Center, or call us during business hours. You can track tickets online with your ticket number.